JetSurf Service center

 

The JetSurf service center is located in Miami, Florida. The service center handles regular service controls of JetSurf boards, warranty repairs and all kinds of non-warranty board repairs.

Location

 2318 NE 2nd Ave
Miami, FL 33137
+1 (305) 538 7873

Opening hours

 Monday 6am - 2pm
Tuesday 6am - 2pm
Wednesday 6am - 2pm
Thursday 6am - 2pm
Friday CLOSED
Saturday CLOSED
Sunday CLOSED
COVID-19 UPDATES: SHOWROOM AND SERVICE CENTER ARE BY APPOINTMENT ONLY. PLEASE READ HERE.

 

Before the service

Please see below for some helpful information about sending or dropping off your board for service. 

The first step is to please fill in the web form below.

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After we receive the above form, one of our representatives will be in contact with you with confirmation and to answer any questions you might have. In the event you don't hear from us; please feel free to send us an email to usa@jetsurf.com and we will respond accordingly!
Now that the “hard part” is done, please note a couple of more things. Please send only the fuel tank (IT HAS TO BE EMPTY!) and include the board bag only if the board if being shipped for additional protection. If you are dropping off the board at our location, please keep the board bag with you.
If possible, please do not send any of these accessories:
 
Bag (if a board is being dropped off), Fins, Kill switch, Tools, Charger (If there is an issue that we need the charger, we will ask you to do so).
Transportation fee to our store is on the customer.

Once we will receive the board; we will enter in our system for next steps and communicate with you accordingly:

 

Board received
Estimate
Final service rendered
Board test
Payment
Shipping/pickup

     

    The last and most important step is to please respond with approval once the estimate is sent! The faster we get it the faster we can get you back riding!

     

    Online technical support

    Is your board not starting? Book a troubleshooting call with the head of our tech support department. Choose one of the available time slots and be with your phone next to the board during that time. Our tech support will give you a call at the chosen time and we will have a loot at your issue.
    Make sure you don't leave any details while booking the call. A problem well stated is a problem half-solved.
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